Is This a Plumbing Emergency?
Call us straight away if you have:
– A burst or leaking pipe, especially if water is actively flowing
– No hot water or heating, particularly in cold weather
– A blocked toilet, sink, or drain that won’t clear
– An overflowing cistern or tank
– A leaking radiator or valve
– Water coming through a ceiling or wall
Not sure if it’s urgent? Call anyway — we’ll tell you honestly whether it
can wait until morning or needs immediate attention. We’d rather talk you
through it for free than have you make it worse.
Burst and frozen pipes are the most common emergency call-out across
Crawley, and there’s usually one of three causes:
Frost — older housing around Ifield, Three Bridges and Southgate often
has pipework running through unheated lofts and outbuildings, which is
vulnerable in a cold snap.
Corrosion — homes with original copper or galvanised pipework,
particularly in Crawley’s older streets, are more prone to pinhole leaks
as pipes age.
Pressure — newer developments like Maidenbower and Bewbush have
modern combi systems, where a faulty pressure valve is a more common
cause than pipe age.
Whatever the cause, our approach is the same: stop the water first, fix
the root cause second.
Response Time & Availability
We answer the phone 24 hours a day, 7 days a week, including bank
holidays. As a local, Crawley-based plumber, we’re often closer than
you’d expect — call us and we’ll give you a realistic arrival estimate
straight away. There’s no call centre relaying messages — when you call,
you’re speaking to the plumber who’ll be doing the work.
Honest, Upfront Emergency Pricing
We know the last thing you want mid-emergency is to worry about the
bill. Here’s how our pricing works:
– We give you a clear price range over the phone before we set off,
based on what you describe.
– Once we’re on site and have diagnosed the issue, we confirm the exact
price before starting any work — you approve it first.
– You’ll never be charged for work you haven’t agreed to.
– No hidden extras, no inflated “emergency” mark-up on top of a fair
price — a burst pipe at 2am costs what it costs to fix properly.
– Payment is straightforward: card, bank transfer, or cash, and we
provide a receipt for every job.
If you’d like a specific call-out fee or hourly rate published on this
page, let us know and we’ll add it — many customers appreciate seeing an
exact figure rather than “competitive pricing,” so it’s worth confirming
your rate card if you have one.
Frequently Asked Questions
Is there a call-out charge for an emergency plumber in Crawley?
We give you a clear price range on the phone before we set off, andconfirm the exact cost on site before starting any work — so you always
know what you’re agreeing to before we begin.
How fast can you get to me in an emergency?
As a local, independent plumber based in Crawley, we aim to reach mostaddresses in the town and surrounding areas quickly. Call us and we’ll
give you an honest estimate of arrival time for your specific location
and how busy we are that day.
Do you charge more for emergency call-outs at night or on weekends?
We aim to keep our pricing fair and consistent rather than adding steep “emergency surcharges.” Call us and we’ll always confirm the price clearly before any work begins, whatever time you call.
What should I do while I wait for the plumber?
If you have a burst pipe, turn off your stopcock immediately (usually under the kitchen sink or where the water enters your home) — this stops the flow of water and limits damage while we’re on our way. If you’re
unsure where it is, call us and we’ll talk you through it.
Do you cover Crawley Down, Ifield, and Three Bridges?
Yes, along with the whole of Crawley and surrounding West Sussex, including Horsham, Horley, East Grinstead and Redhill.
Is a leaking gas smell a plumbing emergency?
No — call the National Gas Emergency Service immediately .Once it’s safe, call us for any follow-up plumbing work needed.
